

Not only that, many of the security tips we will highlight throughout this tutorial are based on features that are only available to account holders.

If you are using TeamViewer without an account, we recommend that you sign up for a free account, as it is more secure. Create a strong passwordĪfter closing the TeamViewer app, it's time to log into your TeamViewer account. With this in mind, close the TeamViewer app if it is currently running before proceeding with the next steps. This is the best way to prevent someone from accessing your machine. Although we understand that some people keep TeamViewer 24/7 as part of your workflow, and if absolutely necessary, that's fine.īut if you only use it occasionally in your home or if you are one of the people who only turn it on occasionally to troubleshoot a relative's computer. That way, even when there is a vulnerability in the program, you won't be in such danger.Īn application that is not running cannot cause problems. Temporarily turn off TeamViewer and update it, and while the app is off, we will update the security of the TeamViewer account via the company website.Īs a general future consideration, only run the TeamViewer app when you need it. First, trade-offs are often the result of poor security practices. Your device or platform is not compatible with Knox Remote Support.Our first tip is both an immediate action you should take and a general tip for future use.

You don't have the latest version of the Knox Manage Remote Support Web Viewer and Agent installed. Please see the note under Supported platforms. The default value of the Screen Capture policy differs depending on what type of license key you have. If your devices are configured to a profile with Screen Capture set to Disallow, or if the policy is not set, Knox Remote Support Web Viewer cannot function properly. Why am I seeing a black screen in the Knox Remote Support Web Viewer?īelow are some potential causes of the black screen issue : The Screen capture policy is configured incorrectly.

This knowledge base article explains some possible reasons why you may encounter a black screen when using Knox Remote Support.
